Patient Experience (PX) Ambassador Internship Fall 2020 & Spring 2021

February 10, 2020 - 8:00am to March 15, 2020 - 11:59pm
Application Open Dates

Patient Experience Ambassador Program          

Banner-UMC/Pre-Health Professions Advising Center

Fall 2020 & Spring 2021 Application - Application is for TWO SEMESTERS.

This application is now closed

  • Application Deadline: Sunday, March 15th, 2020 by 11:59pm
  • Students Notified of Decision: at the end of March, 2020
  • Required Orientation for Accepted Students: April 17th, 2020 from 6:00 - 7:00pm; Location TBA
  • Required Immunization Clearances for Accepted Students: by May 8th, 2020 ($51.50 total cost)

Submission of your application is your agreement to meet these requirements.

Technical details about the Internship 

  1. Application The application must be completed online and can be accessed at the end of this description.
  2. Immunization Clearances & Drug Test
    1. The training and immunization clearances required for Banner-UMC are completed online through a company called myClinicalExchange (mCE).
      1. The company will charge you directly for this service ($36.50).  
      2. Training modules completed for mCE will include HIPAA, hand hygiene and professionalism among other topics.
      3. Immunization clearances involve submitting proof of MMR, Varicella (chicken pox), 2 negative TB tests, Hepatitis B and Influenza.
    2. Separately, you must pass a drug screening test ($25.00). The results will be uploaded to mCE. 

*Please note that neither Banner-University Medical Center nor the Pre-Health Professions Advising Center receives any of these funds.

  1. Credits This fall 2020 and spring 2021 internship is a 3 credit, upper division course each semester (6 total units) that is billed through the Bursar’s office as a regular UA course.
  2. Contact Hours The total contact hours you are required to complete is 120 per semester at your assigned unit with Banner-University Medical Center (240 total hours).  This means approximately 10 hours each week of the semester. 
  3. Course Assignments The course requirements involve regular journal submissions and a final reflective paper submitted through your D2L class site.  There is also a project submitted directly to the internship liaison at Banner-University Medical Center.

More about the Internship

Who should apply?

The Patient Experience (PX) Program is a patient contact experience, designed for students intending to apply to health professional programs who have completed at least one year of college at UA or who have transferred to UA from another college/university.  There is no preference given for an applicant's particular career path within the health professions.

How many students will be accepted?

This internship opportunity is limited to 40 students.

Who do I ask if I have questions about the Internship?

Potential PX Ambassadors may contact the Pre-Health Professions Advising Office at 520-621-7763 with questions. 

When will I be notified if I have been accepted for the Internship?

You will be notified at the end of March, 2020 regarding whether or not you have been accepted for the program.

Where will the Internship take place?

The patient experience ambassador will be assigned to a care unit at Banner University Medical Center-Tucson, either main campus or south campus (you will be able to indicate one or both sites as preferences).

What will I do in the Internship?

Ambassadors will be responsible for rounding on patients by utilizing an established rounding process and guidelines.  Rounding is defined as the act of proactively meeting with patients and discussing needs such as communication with staff, hospitalization and stay, safety, and plan of care. After the PX Ambassador has rounded with the patients, the Ambassador then summarizes the findings and action is taken by the hospital providers. Ambassadors also support staff with non-clinical duties like answering call lights, checking in visitors, and wayfinding for patients and their families.

What is the goal of the Internship?

The role of the Patient Experience Ambassador is to enhance patient-centered care and satisfaction through facilitation of need-based communication between patient, family, and staff.  PX Ambassadors will provide valuable information to Banner University Medical Center regarding opportunities to improve care as well as analyses of needs relevant to specific health care patient populations.  

What will I gain from the Internship?

Ambassadors will gain the following: effective communication skills; a better understanding of patient satisfaction determinants; increased awareness of health care system service quality and protocols; knowledge of methods to evaluate patient satisfaction and the impact that this satisfaction has on the hospital; and exposure to health administration and other public health challenges. 

What time and what days will I work for this Internship?

You will negotiate your shifts with the nurse/unit leader (supervisor) of the unit to which you are assigned but you will need to plan for approximately 10-12 hours per week at the hospital.  Some units are open 8am – 8pm seven days a week and other are open 24 hours seven days a week.  Your negotiated weekly hours will need to fit into these constraints, depending on your assigned unit.

Criteria for Choosing Applicants

Applications will be reviewed for the following demonstrated traits:

  • 2.5 Cumulative GPA or higher
  • Many AAMC Core Competencies, including cultural competency, reliability and dependability, service orientation, and others. Read more about them here: AAMC Core Competencies
  • Excellent communication, organizational and time management skills.
  • Interest in and experience with patient-centered care that show excellent customer service skills.
  • Attention to detail.
  • Ability to perform routine tasks effectively.
  • Flexibility.
  • Good judgment.

Preference will be given to students who have some prior clinical and/or leadership experience.

The Application

This application process is designed to familiarize applicants with the application process to health professional programs.  Attention to detail and ability to articulate your interest in health professions is critical. 

Step 1 = Review the timeline and internship details above carefully to make sure this will work for you

 

Step 2 = Start the application by following this link.

 

Application Deadline: Sunday, March 15th 2020 by 11:59 PM (The date stamp on the application determines its time of submission.)