CLAS Internships

Patient Experience Internship Spring & Fall, 2018

August 30, 2017 - 3:00pm to September 17, 2017 - 11:59pm
Banner-UMC Hospital, Tucson

Are you serious about devoting time to learning about interacting with patients and what it is like to be a health care professional?  Be part of a team helping patients have positive experiences in their hospital stays as part of the Patient Experience (PX) Internship at Banner-UMC.  You will earn at least 240 patient contact hours in Spring, 2018 and Fall, 2018, write reflectively and receive feedback on your writing so that you can develop the type of writing skills you need as an applicant to medical professional programs.  You will also have an end-of-semester project eligible for selection for a poster presentation open to staff at BUMC.

Please read the information about this opportunity carefully.  There are training and immunization clearances required of the students selected and the submission of your application is your agreement to meet these requirements.   The application deadline is Saturday, September 17th, 2017 by 11:59 PM.   The clearance process must be completed by the end of this fall semester (2017) in order to be ready to start spring, 2018.

  1. The application for this opportunity is online and can be accessed through the link at the end of this explanation.
  2. The training and immunization and background clearances required for Banner-UMC are completed through an online company called myClinicalExchange and the company will charge you directly for this service (currently $36.50-the Pre-Health Professions Advising Center and Banner-UMC receive none of this fee). 
    1. Training modules completed for mCE will include HIPAA and professionalism topics.
    2. Immunization clearances involve submitting proof of MMR, Varicella (chicken pox) and 2 negative TB tests
  3. This is a sequence of two, 3 credit, upper division courses subject to fees and restrictions of regular courses taken at UA.
  4. This internship must include both spring, 2018 and fall, 2018 semester participation and the total contact hours required EACH SEMESTER is 120 (approximately 10 hours per week).

The Patient Experience Internship Program is designed for students intending to apply to health professional programs who have completed at least one year of college (at UA or who have transferred to UA from another college/university).  There is no preference given for an applicant's particular career path within the health professions or choice of major. The patient advocate volunteer will be assigned to a care unit at Banner University Medical Center-Tucson. The patient advocate will be responsible for rounding on patients by utilizing an established rounding process and guidelines.  Rounding is defined as the act of proactively meeting with patients and discussing needs such as communication with staff, hospitalization and stay, safety, and plan of care. After the patient advocate has rounded with the patients, the advocate then summarizes the findings and action is taken by the hospital providers. 

The role of the patient advocate is to enhance patient-centered care and satisfaction through facilitation of need based communication between patient, family, and staff.  The patient advocate will gain: effective communication skills; a better understanding of patient satisfaction determinants; increased awareness of health care system service quality and protocols; knowledge of methods to evaluate patient satisfaction and the impact that this satisfaction has on the hospital; and exposure to health administration and other public health challenges.  Patient advocates will also provide valuable information to Banner University Medical Center regarding opportunities to improve care as well as analyses of needs relevant to specific health care patient populations.  

There is some choice regarding what kind of unit you will be assigned to assist and you will negotiate your shifts with the supervisor of that unit.  If you are interested to take part in this internship please complete the online application.  DEADLINE TO APPLY IS Sunday, September 17, 2017 by 11:59 PM.  The date stamp on the application determines its time of submission.  Please review the timeline and the steps shown above which are required to become a Patient Experience Intern. Preference will be given to students who have some prior clinical experience and who currently have at least sophomore standing.

This application process is designed to give applicants some familiarization with the application process to health professional programs.  Attention to detail and ability to articulate your interest in health professions is critical. 

Link to Information and Primary online application here.